Friday, December 11, 2015

Money Back Guarantees: How to Grow Your Business Faster

Want to grow your business?

Guarantee your work ...

Money-back guarantees are not new or high tech. Maybe that’s why they’re over-looked or under-used by most entrepreneurs.

But they’ve made millions for successful mail-order companies, like L.L. Bean and Land’s End.

And guarantees were key to the early success of FedEx, Amazon, and Zappos, to name a few.

If your clients are mostly satisfied now, there’s nothing to worry about. By offering a risk-free guarantee, you’ll simply call more attention to the quality you already have. Make the strongest promise you can comfortably live up to, and feature it prominently in all your marketing materials -- your Web site, advertisements, letterhead, business cards, on your telephone hold message, etc.

Of course, if you offer a guarantee, some people will take advantage of you. But if you double your sales with a guarantee, will you really care?

Besides ... you already have a guarantee. Here's why: If an unhappy client calls with a problem, you will fix it, replace it or refund part (or all) of their purchase. Otherwise, they will tell the world, starting with their friends on Facebook, LinkedIn, and Twitter ... not to mention Yelp and GooglePlus reviews.

In short, you can NOT afford even one unhappy client if you want to stay in business. Refunding a disgruntled client today is a bargain in the long run.

So, here's what I suggest: Make your guarantee a focal point in your marketing efforts.

Boldly spread the word that you have no unhappy clients. Because unhappy clients get their money back. To the extent that you do this, you’ll enjoy a competitive edge. Your courage will pay you back with more new clients, sales, and profits.

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